refunds & returns

Because your stickers are custom-made and personalised, we're not required to give a refund if you simply change your mind, pick the wrong design, or decide you don't like the AI's interpretation after it's printed.

You preview your sticker before paying — please check it carefully. If you spot a problem before we send the job to print, email us straight away and we'll do our best to cancel or fix it.

Under the Australian Consumer Law you're entitled to a remedy if your stickers are:

• faulty or damaged
• not of acceptable quality (bad print, misaligned cut, wrong colours, peeling)
• significantly different from what was described or from the preview you approved
• not fit for their obvious purpose

For a minor problem we'll fix it — usually by reprinting and resending at no cost. For a major failure, the choice is yours: a replacement or a refund. You may also be entitled to compensation for any other reasonably foreseeable loss.

These rights can't be excluded, and we don't try to.

We use a third-party print-on-demand partner, but you bought from Sticker Flies. As the retailer, we are responsible to you for the product. Don't chase the printer — come to us and we'll sort it.

• Email stickerflies.com@gmail.com with your order email and order number.
• Attach clear photos of the sheet and the problem (and the packaging if it arrived damaged).
• Tell us what you'd like: reprint or refund.

Please get in touch within 30 days of delivery where you can — it makes the fix easier. Later claims are still assessed on their merits, because consumer guarantees aren't limited to a fixed window.

We usually reply within 2 business days. You generally won't need to post anything back; photos are enough.

Approved refunds go back to your original payment method via Stripe, normally within 5–10 business days depending on your bank. Shipping is free, so a full refund is everything you paid.

If we refuse an order because it breaches our content policy, we cancel it and refund you in full.

AI stickers are stylised interpretations, not photographic copies, and two generations of the same photo won't look identical. That variation isn't a fault. Print quality problems absolutely are — and those we'll always fix.